Thank you for choosing our sushi restaurant. We strive to provide you with the best dining experience and ensure your satisfaction. In the event that you need to request a refund or return, please review our policy outlined below:

  1. Refund Eligibility: We offer refunds in the following situations:
    • If you received an incorrect order due to an error on our part.
    • If you received a damaged or spoiled item.
    • If you experienced an unsatisfactory dining experience due to factors within our control, such as poor food quality or service.
  2. Notification and Timeframe: To request a refund, you must notify us within 24 hours of the dining experience. Please provide details of the issue, including your contact information, date and time of the visit, and the reason for your refund request. You can contact our customer service team either in person or via phone/email.
  3. Investigation and Resolution: Upon receiving your refund request, we will conduct an investigation to assess the validity of the claim. This may involve reviewing records, speaking with staff members involved, or inspecting the relevant items. We aim to resolve refund requests promptly and fairly.
  4. Refund Process: If your refund request is approved, we will process the refund using the same method of payment originally used for the transaction. Please note that it may take a few business days for the refunded amount to reflect in your account.
  5. Non-Refundable Circumstances: The following situations are generally not eligible for refunds:
    • If you simply changed your mind or had a personal preference that does not relate to the quality or service provided.
    • If the issue or dissatisfaction was caused by factors beyond our control, such as personal taste preferences, food allergies not communicated to our staff, or unavoidable external circumstances.
  6. Returns of Unused Products: We do not accept returns of unused sushi or other food items once they have been served or taken off the premises due to hygiene and safety reasons. We encourage you to notify our staff immediately if you have concerns about your order upon receiving it.
  7. Customer Satisfaction: We highly value your satisfaction and feedback. If you have any concerns or feedback regarding our products or services, we encourage you to contact our customer service team. We are committed to addressing and resolving any issues to ensure your overall dining experience is exceptional.

Need help?

If you have any further questions or require assistance regarding our refund and returns policy, please do not hesitate to contact our customer service team by email. We appreciate your patronage and look forward to serving you again soon